Privacy Policy

At Snoozie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website or purchasing a Snoozie product.

1. Information We Collect

We may collect the following categories of personal information when you visit our store or place an order:

  • Identification and contact information: Your name, email address, phone number, billing address, shipping address and IP address.
  • Order and purchase information: Details about the products you purchase, selected colours and sizes, quantities, order history, returns, refunds and interactions with our customer service team.
  • Personalisation information: If you choose to personalise your Snoozie harness, we may collect information such as your dog's name and the phone number you choose to have associated with the personalised product.
  • Payment information: Transaction information securely processed by third-party payment providers such as Shopify Payments, PayPal, Apple Pay, Google Pay and credit/debit card providers. Snoozie does not directly store your complete card or banking information.
  • Device and usage information: Browser type, device type, operating system, pages visited, referring URLs, click behaviour and approximate location information derived from your IP address.
  • Communications: The contents of emails, messages or customer support requests you send to us.

2. Personalisation Information

Snoozie offers personalised dog harnesses and related products.

If you choose to personalise your order, we may collect information including:

  • Your dog's name.
  • A phone number supplied for the personalised harness.
  • Selected colour and size.
  • Other customisation information you voluntarily provide.

We use this information only as reasonably necessary to create, process and fulfil your personalised order, communicate with you about the order and resolve any related customer service issues.

Please make sure the personalisation information you enter is accurate before completing your purchase.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Order fulfilment: Processing, personalising, packing and shipping your order and sending order confirmations and tracking information.
  • Personalisation: Providing the selected dog name, phone number, colour, size and other required details to our manufacturing or fulfilment partners so your customised harness can be produced correctly.
  • Customer service: Answering questions, processing returns, replacements and refunds under our 90-Day Money-Back Guarantee.
  • Security and fraud prevention: Protecting our website, preventing unauthorised transactions and detecting potentially fraudulent activity.
  • Store improvement: Analysing how visitors use our website to improve functionality, products and the customer experience.
  • Marketing and advertising: Sending marketing emails when you have chosen to receive them and measuring the effectiveness of our advertising campaigns.
  • Legal obligations: Complying with applicable laws, tax requirements, accounting obligations and other regulatory requirements.

4. How We Share Your Information

We do not directly sell your personal information for money.

We may share information with trusted service providers that help us operate Snoozie, including:

  • Payment providers: To securely process your payments.
  • Manufacturing and personalisation partners: To produce customised Snoozie products using the information provided with your order.
  • Shipping, fulfilment and warehouse partners: To pack, process and deliver your order.
  • E-commerce platforms: Including Shopify and related services used to operate our online store.
  • Analytics and advertising partners: Such as Google Analytics, Meta, Google Ads and TikTok to understand website activity and measure or improve advertising.
  • Communication providers: Email, SMS and customer service tools used to communicate with you and respond to support requests.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers or business.

5. Cookies and Similar Technologies

We use cookies, pixels and similar technologies to:

  • Operate essential website features, including remembering items in your cart.
  • Remember your preferences.
  • Analyse website traffic and customer behaviour.
  • Measure the performance of our website and advertising.
  • Show relevant advertising through platforms such as Meta, Google and TikTok.
  • Help prevent fraud and unauthorised activity.

You can manage or disable cookies through your browser settings and, where available, through the cookie preferences on our website.

Some parts of our website may not function correctly if certain cookies are disabled.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include:

  • Order and transaction information for as long as required by applicable accounting, tax and legal obligations.
  • Personalisation information for as long as reasonably necessary to fulfil your order, provide customer support and maintain appropriate transaction records.
  • Marketing information until you unsubscribe or otherwise withdraw your consent where applicable.

When information is no longer reasonably required, we may delete, anonymise or de-identify it in accordance with applicable law.

7. Your Privacy Rights

Depending on where you live, you may have certain rights relating to your personal information, including:

  • Access and copy: The right to request information about the personal data we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete information.
  • Deletion: The right to request deletion of certain personal information, subject to legal retention requirements.
  • Marketing opt-out: You may unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.
  • Objection and restriction: You may have the right to object to or restrict certain forms of data processing or targeted advertising.

We may need to verify your identity before completing certain privacy requests.

8. Data Security

We take reasonable technical and organisational measures to help protect your personal information against:

  • Loss.
  • Misuse.
  • Unauthorised access.
  • Unauthorised disclosure.
  • Alteration.
  • Destruction.

Our website uses secure encrypted connections, and payments are processed through established third-party payment providers.

However, no method of electronic storage or transmission over the internet can guarantee absolute security.

9. Children's Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information directly from children under the legally applicable minimum age.

Orders should be placed by individuals who are legally able to make a purchase.

If we discover that we have collected personal information from a child without the required consent, we will take reasonable steps to delete it.

10. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information or would like to exercise one of your privacy rights, please contact our customer support team through the official support channels on our website.