Shipping Policy
At Snoozie, we do our best to get your order to you as quickly, safely and efficiently as possible. Below you’ll find information about processing times, shipping, delivery estimates and tracking your order.
1. Order Processing Time
- Processing: Orders are normally processed and prepared for shipment within 1–2 business days (Monday to Friday, excluding public holidays).
- Personalised orders: Orders containing a personalised Snoozie harness may require additional processing time so your dog’s name and other custom details can be prepared correctly.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- Once your order has been dispatched, you will automatically receive a shipping confirmation email.
2. Shipping Costs and Delivery Times
We work with established shipping and logistics partners to deliver Snoozie orders.
Estimated delivery times begin once your order has been dispatched.
| Shipping Option | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | Shown at checkout | Calculated at checkout / FREE on qualifying orders |
| Express Shipping | Where available | Shown at checkout |
Free Shipping: Orders that meet our current free-shipping threshold or qualify through a promotional offer will receive free standard shipping automatically at checkout.
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, public holidays, weather or other circumstances outside our control.
3. Tracking Your Order
- Once your order has been shipped, you will receive an email containing your tracking number and a link to track your parcel.
- You can use this information to follow your order as it moves through the carrier network.
- Tracking information may take up to 24–48 hours to begin updating after dispatch.
If your tracking information has not updated after several business days, please contact our customer support team.
4. Address Changes and Customer Responsibility
- Address accuracy: Customers are responsible for entering a complete and accurate shipping address during checkout.
- Changing your address: If you notice an error, please contact us as soon as possible.
- Once an order has entered production, fulfilment or shipping, we may no longer be able to change the delivery address.
Snoozie cannot guarantee replacement or reimbursement for orders delivered incorrectly because an inaccurate address was provided by the customer.
5. Personalisation Details
If you order a personalised Snoozie harness, please carefully check all customisation information before completing your purchase, including:
- Dog’s name
- Phone number
- Harness colour
- Harness size
Because personalised products may begin production shortly after your order is placed, we cannot guarantee that personalisation details can be changed once processing has begun.
If you notice a mistake, please contact us immediately.
6. Delayed or Missing Parcels
Although most parcels arrive within the estimated delivery period, occasional delays may occur.
Tracking has stopped updating:
If your tracking has not moved for several business days, contact us and we will help investigate the shipment.
Tracking says delivered but you cannot find the parcel:
Before contacting us, please check:
- Around your front door, porch, garage or other safe locations.
- With other members of your household.
- With nearby neighbours.
- Any delivery instructions or photographs provided by the carrier.
If you still cannot locate your parcel, please contact our customer support team as soon as possible.
7. Damaged, Incorrect or Incomplete Orders
If your Snoozie order arrives damaged, incomplete or different from what you ordered:
- Contact our customer support team as soon as possible.
- Provide your order number.
- Where possible, include clear photographs of the item, packaging and shipping label.
- If a personalised harness has been produced incorrectly compared with the details submitted with your order, please include a photograph showing the issue.
We will work with you to provide an appropriate solution, which may include a replacement or refund.
8. Orders Containing Multiple Products
If you purchase a Snoozie harness together with accessories such as a leash or other walking products, your order may occasionally arrive in more than one shipment.
If this happens, you may receive separate tracking information for each parcel.
You will not be charged additional shipping fees because an order is split into multiple shipments.